End-users’ should be working, not managing IT issues
We offer fast and reliable support for your users. There are no trip charges and help is available from local support staff located in the Cleveland, Akron/Canton, and Stow/Cuyahoga Falls areas. Many times our technicians solve issues remotely using remote desktop services which make service times even faster.
Our highly responsive specialist’s will be at your doorstep as quickly as possible to correctly identify a problem such as network connectivity issues when a hands-on diagnostic approach is necessary.
Remote access is the ability to get access to a computer or a network from an off-site location. Our tools allow us to connect to your company’s workstations and servers at a moment’s notice. This allows us to provide fast service over reliable connections with no downloads or access codes required by end-users.
All of our service records are tracked through an online management system. This is invaluable to our clients as they are able to see in real time exactly what is going on with any tickets that have been opened. Clients may also access previous service records and status reports from their dashboard. The most convenient feature of this system though is the ability to submit tickets/request simply by sending an email to firstname.lastname@example.org.