Managed IT Services
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Managed IT Services

Monitoring & Updates

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Detect and stop IT issues before they affect your bottom line.

Focused Technologies remote monitoring and management (RMM) platform significantly improves the quality and efficiency of our IT support with the power of automation. Our goal is to detect and stop issues before they affect your bottom line. We receive notifications on metrics like CPU, memory usage, disk utilization, services and processes and more. These items help us identify and resolve issues fast to keep productivity and efficiency maximized. These systems also alert us in real-time of any potential issues your environment may face. This helps to avoid unscheduled downtime by being PROACTIVE vs REACTIVE.

Stop Installing Updates Manually

Eliminate annoying pop-up notifications for updates that always are followed by restarting requests! Our updating platform runs in the background and keeps you updated without bothering you and restarts your systems when you aren’t around.

Microsoft Windows & Office Updates

  • Windows – Managed weekly and scheduled Microsoft Windows updates for workstations
  • Office – Managed weekly and scheduled Microsoft Windows updates for Office Products

Third-Party Application Updates

  • Items such as Adobe Reader, Flash, Shockwave, Chrome, Skype, Java, Ect.
  • This means no more pop-ups to install the latest version

Server & Desktop Support

Your end-users’ time is best spent working for your organization, not managing IT issues.

We offer fast and reliable support for your users. There are no trip charges and help is available from local support staff located in the Cleveland, Akron/Canton, and Stow/Cuyahoga Falls areas. Many times our technicians solve issues remotely using remote desktop services which make service times even faster.

On-Site Support
Our highly responsive specialist’s will be at your doorstep as quickly as possible to correctly identify a problem such as network connectivity issues when a hands-on diagnostic approach is necessary.

Remote Support
Remote access is the ability to get access to a computer or a network from an off-site location. Our tools allow us to connect to your company’s workstations and servers at a moment’s notice. This allows us to provide fast service over reliable connections with no downloads or access codes required by end-users.

Ticket System
All of our service records are tracked through an online management system. This is invaluable to our clients as they are able to see in real time exactly what is going on with any tickets that have been opened. Clients may also access previous service records and status reports from their dashboard. The most convenient feature of this system though is the ability to submit tickets/request simply by sending an email to help@ftechinc.com.

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Content & SPAM Filtering

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Protect Users Before They Access Harmful Internet Content

Frequently we find that clients are not only looking to block inappropriate sites but also distracting ones. Social networks such as Facebook and Twitter have become real distractions to today’s workforce. Our flexible content filter solutions can monitor internet usage and be set up with customized policies that keep your employees focused, while still allowing them to search and browse the internet as needed.

Give The Inbox A Break and Filter SPAM Earlier

Many SPAM messages are commercial by nature, but these messages may also contain disguised links that appear to be for familiar websites; this is type of SPAM is called phishing. Industry experts agree that a staggering 93% of phishing emails now contain encryption ransom-ware and many are opened by end users who don’t understand they are the targets of carefully crafted social engineering. Focused Technologies hosted SPAM filtering helps blocking spam before it ever enters your network.

Data Backup & Security

Backups have two distinct purposes.

The primary purpose is to recover data after its loss, be it by data deletion or corruption. Data loss can be a common experience of computer users; a recent survey found that 66% of respondents had lost files on their PC. The secondary purpose of backups is to recover data from an earlier time, according to a user-defined data retention policy, typically configured within a backup application for how long copies of data are required. Though backups represent a simple form of disaster recovery, and should be part of any disaster recovery plan, backups by themselves should not be considered a complete disaster recovery plan. One reason for this is that not all backup systems are able to reconstitute a computer system or other complex configuration, such as a computer cluster, active directory server, or database server by simply restoring data from a backup.

There are three simple truths:

  • Backup is essential
  • It is truly your last line of defense
  • It is not a matter of if you will need a good backup and recovery solution but when you will need a good backup and recovery solution

Our Solutions Provide:

  • Onsite & Offsite Replication
  • Encryption of data for security
  • Compression for faster offsite transfers
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Virus & Malware Protection

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Real-Time Protection 24/7

We take the safety of your networked environments as seriously as we do our own and we want to make sure that you have the best resources possible to keep our clients safe and secure. As part of our proactive stance on IT services, we include anti-virus and malware protection licenses as part of our coverage plans. There are no renewals to worry about and we keep your definitions up to date to help protect your systems.

Anti-Virus Protection
  • Monitored Proactive Approach Using “ESET Anti-Virus”
  • No individual licenses or renewals
  • Automatic updates and Scans
  • Real-time Protection
Malware / Spyware Protection
  • Industry Leading Software “Malwarebytes”
  • No individual licenses or renewals
  • No new version downloads
  • Automatic updates and Scans
  • Real-time Protection

Mobile Business

Your Business at Your Fingertips

Running a business has always been more than a full time job. Now more than ever you need access while you are the road, out of town, or even on the beach. Mobile smart devices that fit in your hand now provide more computing power than the super computers that landed us on the moon. These devices enable you and make it easy for you to check email, sync your schedule, and keep track of contacts. We help you find the best mobile platform and device for your needs to ensure you stay connected wherever you go.

Connect from anywhere with remote access

Remote access has increased productivity for IT professionals dating all the way back to the year 2000. If you haven’t already empowered your employees with that same type of instant access that could change your business forever what are you waiting for? Your staff deserves to have the ability to be productive by accessing your network and files while working on the road or even from home.

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E-Mail Anywhere

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Stay Connected

There are numerous ways to access your E-Mail in today’s high-tech world. Traditionally, access has been through E-Mail clients such as Microsoft Outlook. As technology has changed E-Mail is now available through websites and on mobile devices such as phones, tablets and laptops at a moment’s notice. While this is obvious for most people you should know that not all methods of instant access are created equal. You may be able to check your E-Mail but you could be missing out on features you don’t even know exist. The goal of Focused Technologies is to make sure you are getting the most out of your E-Mail and can show you what you may have been missing.

Vendor Management

We Take Care Of IT So You Can Focus On Your Business

Focused Technologies works with hardware and software vendors regularly and understands how frustrating balancing those relationships is for businesses. Vendors often pitch solutions using buzz words and push agendas to fulfill quotas while profiting from your businesses expense. We take the time to know our clients’ infrastructure and understand their specific goals; which is precisely how and why our clients trust our work.

 

Additionally, with Focused Technologies managing your vendor relationships you have a single point of contact for all of your troubleshooting and support needs. Regularly we offer solutions faster and in a more cost-effective manner than vendors who offer limited support that consumes time and involves running you around in circles so that your staff can operate normally.

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